agenda

Technology and transformation have always gone hand-in-hand, but the pace of transformational change accelerated over the last 2 years in every organization. IBM Americas CMO Chris Bontempo will get our creative juices flowing as he shares stories and best practices sourced from thousands of IBM digital transformation engagements with the “new creators” - the change agents and forward thinkers in every organization - including yours. He’ll cover a wide-range of areas, from cybersecurity to AI and data-driven transformations, how to use hyper-automation to make your business supersonic, and give you the tools to get creative to solve your organization’s biggest challenges. Welcome to today's IBM.

Migrating to the cloud is at the forefront of most organizations digital transformation. But how are organizations efficiently and effectively migrating today and how has that changed? Larry Bilker, Pyramid Healthcare, joins our own J.D. Miller for a discussion on the changing methodologies around migrating to the cloud.

The pandemic has led to a growing dependence on technology for customer support. Consumers are increasing their digital purchases by 160 percent and are expecting businesses to support them across their channels of choice like WhatsApp, Facebook Messenger, and more. 

To stay competitive, businesses have responded by rapidly purchasing new point solutions to support customers on their channels of choice. Now the pressure is on the IT teams to ensure these siloed solutions work together smoothly. They need to deliver consistent cross-channel experiences for their customers’ journeys, an easy to use tech stack for their employees, and a future-proof IT strategy for their business leaders. 

Join this session to learn: 

• How to unify and simplify support experiences 
• Why modern, consumer-grade experiences accelerate time to value
• How to future-proof your support desk investment 
• Art of the possible for customer support with AI and customer 360 view

Traditional organizations continue to move towards digitization of their businesses.  There are a number of common practices we are using for this transformation but many companies lose their way and revert back to what is comfortable.  Audacy has made a conscious decision to leverage our assets and invest in our future.  The role of the Program Management Office (PMO) in this organization is to manage that portfolio of investment work, apply best practices for project management from agile to waterfall -- keeping in mind one size does not fit all.  We have encountered many challenges along the way and would like to share three significant learnings.

Cyber insurance has gone from something to think about to a must have for most organizations. But where do you even start? Michael DaGrossa, CISO, Genesis joins our J.D. Miller to talk about the evolution of cyber insurance and outlines the 12 must haves when deciding about cyber insurance for your organization.

Organizational infrastructures and innovation in diversity have been impacted by the pandemic. Tatum Farmer, Independence Blue Cross joins our J.D. Miller to talk about where we are when it comes to diversity in the workplace in 2022 and how this journey must shift going forward. From diversity targets to AI impacting hiring practices, the two will discuss how to build a better workforce for the future when it comes to DEI.

A successful security culture at organizations involves a lot of planning and the right tools in place. Even then, is your culture keeping up with the ever-expanding security threats that are impacting organizations each and every day? Join Steven Bates for a session on building a successful security culture - the essential building blocks of an effective culture.