CIO Philadelphia Summit | May 26, 2022 | Convene - Commerce Square 2001 Market - Philadelphia, PA, USA


Registration & Networking Breakfast

8:30 AM - 9:00 AM

Welcome Address

9:00 AM - 9:10 AM

Keynote Panel: Changes to the Workforce: The Pandemic Journey

9:10 AM - 9:40 AM
The workforce has changed considerably in the last two years and there are still more changes to come! Richard Hartwell (Neumann University), Tatum Farmer (Independence Blue Cross), and Michael DaGrossa (Genesis) joins our own J.D. Miller for an opening panel discussion around the future of the workforce.

Michael DaGrossa



Tatum Farmer

Director, Core Infrastructure Services

Independence Blue Cross

Richard Hartwell

Chief Information Officer & AVP for Institutional Research & Planning

Neumann University

Sponsor Keynote: Let’s Create in the new era of digital transformation

9:45 AM - 10:15 AM

Technology and transformation have always gone hand-in-hand, but the pace of transformational change accelerated over the last 2 years in every organization. IBM Americas CMO Chris Bontempo will get our creative juices flowing as he shares stories and best practices sourced from thousands of IBM digital transformation engagements with the “new creators” - the change agents and forward thinkers in every organization - including yours. He’ll cover a wide-range of areas, from cybersecurity to AI and data-driven transformations, how to use hyper-automation to make your business supersonic, and give you the tools to get creative to solve your organization’s biggest challenges. Welcome to today's IBM.

Chris Bontempo

Chief Marketing Officer for IBM Americas



10:15 AM - 10:20 AM

Think Tank: Digital Transformation to the Cloud

10:20 AM - 10:45 AM

Migrating to the cloud is at the forefront of most organizations digital transformation. But how are organizations efficiently and effectively migrating today and how has that changed? Larry Bilker, Pyramid Healthcare, joins our own J.D. Miller for a discussion on the changing methodologies around migrating to the cloud.

Larry Bilker

Executive Vice President & Chief Information Officer

Pyramid Healthcare Inc.

EBR: Future-Proof Your Customer Support IT Strategy

10:50 AM - 11:15 AM

The pandemic has led to a growing dependence on technology for customer support. Consumers are increasing their digital purchases by 160 percent and are expecting businesses to support them across their channels of choice like WhatsApp, Facebook Messenger, and more. 


To stay competitive, businesses have responded by rapidly purchasing new point solutions to support customers on their channels of choice. Now the pressure is on the IT teams to ensure these siloed solutions work together smoothly. They need to deliver consistent cross-channel experiences for their customers’ journeys, an easy to use tech stack for their employees, and a future-proof IT strategy for their business leaders. 


Join this session to learn: 


  • How to unify and simplify support experiences 
  • Why modern, consumer-grade experiences accelerate time to value
  • How to future-proof your support desk investment 
  • Art of the possible for customer support with AI and customer 360 view

Colin Crowley

CX Advisor


Think Tank: Data Transformation/Digital Transformation in Ai Healthcare

11:20 AM - 11:45 AM
The COVID-19 pandemic accelerated the convergence of several trends in the healthcare industry, particularly how patients access and consume healthcare. Leading health systems view digital transformation as a way to become more consumer-friendly and improve patients’ access to care (e.g., tele medicine). The emergence of disruptive technologies, however, has also helped increase the accuracy and speed to diagnosis via making the diagnostic testing more widely accessible and affordable. For example, advancements in the genetic sequencing domain allow for a delivery of treatments in a more optimal, targeted, and effective way. Furthermore, wearables / smart connected devices allow to monitor patients’ health and vital signs and transmit information directly to their healthcare providers in real-time. Physicians can as a result adjust treatment recommendations based on the most current biometric data. Big data and advanced analytics have also become an important part of the digital transformation journey, and enabled new insights into the diseases’ onset and progression, as well as increased the understanding of patient journey through the healthcare system to enable optimization of the current patient care models. Machine learning and AI have also become an important tool in the diagnostic process, especially when applied for predicting disease onset and progression as well as identifying best suited therapies for improved health outcomes. For example, image analytics have become an integral part in the diagnostic process for many oncological diseases. With the wider application of disruptive technologies in the healthcare industry, however, there are also new concerns surfacing related to the standardization of the delivery processes and collected data, inequalities in healthcare access and delivery, as well as patient privacy and ethical aspects that might impact medical research in the future. As a result of the topic importance, the summit presentation will focus on the recent trends in digital transformation and its applications in the healthcare industry, as well as provide insights into the current and future challenges and opportunities in a variety of healthcare areas, such as patient access, diagnostics, treatment delivery, as well as resulting health outcomes.

Ewa Klecyzk, PhD

VP of Advanced & Custom Analytics

Symphony Health an ICON Company

CIO Think Tank: Using our Assets to Build our Digital Future

11:50 AM - 12:15 PM

Traditional organizations continue to move towards digitization of their businesses.  There are a number of common practices we are using for this transformation but many companies lose their way and revert back to what is comfortable.  Audacy has made a conscious decision to leverage our assets and invest in our future.  The role of the Program Management Office (PMO) in this organization is to manage that portfolio of investment work, apply best practices for project management from agile to waterfall -- keeping in mind one size does not fit all.  We have encountered many challenges along the way and would like to share three significant learnings.

Diana Cano, PhD

SVP Enterprise Technology PMO


Think Tank: The Future of 3PL Driven by Technology & Innovation

12:20 PM - 12:45 PM
The future of 3PL would depend heavily on the labor capacity which will be severely impacted by several factors such as labor minimum wage, working conditions, illiteracy population, the generation gap, etc. Labor cost is the most expensive item on 3PL warehousing businesses' P&L statement. Companies like Amazon, and Wayfair are attracting blue-collar workers by offering better compensation packages and relatively better working environments. However, technology evolution can resolve this challenge to a larger degree. Robotic Process Automation, Complex Data-driven solutions, IoT, and Blockchain can streamline the majority of the processes and transform conventional 3PL businesses into semi/fully automated powerhouses.

Srini Gudipati

VP of Information Technology and Digital

United States Cold Storage

Networking Lunch

12:50 PM - 1:50 PM

Fireside Chat: Cyber Insurance

1:55 PM - 2:20 PM

Cyber insurance has gone from something to think about to a must have for most organizations. But where do you even start? Michael DaGrossa, CISO, Genesis joins our J.D. Miller to talk about the evolution of cyber insurance and outlines the 12 must haves when deciding about cyber insurance for your organization.

Michael DaGrossa



Fireside Chat: Organizational Infrastructures & Innovation in Diversity

2:25 PM - 2:50 PM

Organizational infrastructures and innovation in diversity have been impacted by the pandemic. Tatum Farmer, Independence Blue Cross joins our J.D. Miller to talk about where we are when it comes to diversity in the workplace in 2022 and how this journey must shift going forward. From diversity targets to AI impacting hiring practices, the two will discuss how to build a better workforce for the future when it comes to DEI.

Tatum Farmer

Director, Core Infrastructure Services

Independence Blue Cross

PM Break

2:50 PM - 3:00 PM

Think Tank: Building a Successful Security Culture

3:00 PM - 3:25 PM

A successful security culture at organizations involves a lot of planning and the right tools in place. Even then, is your culture keeping up with the ever-expanding security threats that are impacting organizations each and every day? Join Steven Bates for a session on building a successful security culture - the essential building blocks of an effective culture.

Steven Bates

Director of Information Security/HIPAA Security Officer (CISO)

Upstream Rehab

Closing Panel: The CIO vs The CISO

3:30 PM - 4:10 PM
Join our panelists alongside J.D. for a panel discussion on the roles of the CIO vs. the CISO.

Larry Bilker

Executive Vice President & Chief Information Officer

Pyramid Healthcare Inc.

Richard Hartwell

Chief Information Officer & AVP for Institutional Research & Planning

Neumann University

Closing Remarks

4:10 PM - 4:20 PM

Summit Happy Hour

4:20 PM - 5:30 PM